Support
Need help with FitGo? Reach us by email — we’ll get back as soon as we can.
FAQ
How do I cancel my subscription?
You can cancel your FitGo subscription at any time through your Apple ID settings. On your iPhone or iPad, go to Settings → [Your Name] → Subscriptions, select FitGo, and tap Cancel Subscription. If you cancel, you will continue to have access to Premium features until the end of your current billing period. Please note that deleting the app does not automatically cancel your subscription.
How do I restore my purchase?
If you have previously purchased a FitGo Premium subscription and are being asked to pay again, open the FitGo app, go to Settings → Restore Purchase, and sign in with the same Apple ID used for the original purchase. Your subscription will be restored automatically. Make sure you are signed in to the correct Apple ID and have an active internet connection.
Why isn’t my workout syncing?
Workout sync issues are usually caused by a temporary connection problem. Try the following steps:
- Check that your device has a stable internet connection.
- Force close the FitGo app and reopen it.
- Go to Settings → Sync and tap Sync Now.
- Make sure you are signed in to the same account on all devices.
- If the problem persists, restart your device and try again.
If workouts still do not sync after these steps, please contact us at facecam.2025.ai@outlook.com with your account email and a screenshot of the issue.
How do I delete my account?
To delete your FitGo account and all associated data, open the app, go to Settings → Account → Delete Account, and follow the on-screen instructions. Please note that account deletion is permanent and cannot be undone. Your workout history, progress data, and personal information will be permanently removed. If you have an active subscription, deleting your account does not automatically cancel your subscription — please cancel it separately through your Apple ID settings.